Terms of Service

Welcome to VIP Intros (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access and use of our website, services, software, automation systems, AI outbound engines, and any related products (collectively, the “Services”). By accessing or using the Services, you (“Client,” “you,” or “your”) agree to these Terms.

If you do not agree to these Terms, please do not use the Services.

1. Services Provided

VIP Intros provides AI-powered outbound lead generation, automated outreach systems, appointment-setting, campaign management, and related consulting services. Specific deliverables for each engagement are detailed in the individual proposal, agreement, or invoice executed between the Client and VIP Intros (“Service Agreement”).

VIP Intros does not guarantee specific outcomes, including revenue, number of meetings booked, or close rate, unless explicitly stated in writing.

2. Client Responsibilities

To enable VIP Intros to deliver the Services, the Client agrees to:

Provide accurate and timely information for ICP, target lists, messaging, and campaign setup.

Approve scripts, copy, and targeting before campaigns launch.

Maintain active accounts required for service delivery (e.g., email domains, LinkedIn accounts, CRM access, AirTable, Apollo, Instantly, n8n, or related tools).

Follow recommended deliverability best practices, domain setup instructions, inbox warm-up, and authentication (SPF/DKIM/DMARC).

Respond to booked meetings in a timely manner.

Failure to fulfill Client responsibilities may affect performance and does not entitle the Client to refunds.

3. Payment & Billing

Payment terms are outlined in the Service Agreement. Unless otherwise specified:

Payments are non-refundable.

Fees must be paid upfront before any Services begin.

Subscription or retainer models renew automatically unless canceled with written notice at least 30 days before renewal.

Late payments may result in suspension of Services.

VIP Intros reserves the right to modify pricing at any time for future billing cycles.

4. Term & Termination

Either party may terminate the Service Agreement with written notice according to the terms specified in the agreement.

Upon termination:

All outstanding payments are immediately due.

No refunds will be provided for Services already delivered or time allocated.

Access to systems, automations, and assets may be revoked.

VIP Intros may terminate Services immediately for breach of Terms, misuse of systems, illegal or unethical activity, or failure to make payment.

5. AI Technology & Automation Disclaimer

VIP Intros uses AI agents, automated outreach tools, multi-channel workflows, and 3rd-party integrations. The Client acknowledges that:

AI behavior may vary and cannot always be predicted.

Tools and APIs used in the system may experience outages or rate limits.

No AI-generated content is guaranteed to be error-free or legally compliant.

Performance may depend on Client’s domain quality, inbox reputation, and market conditions.

VIP Intros is not liable for technical issues caused by third-party tools.

6. Results Disclaimer

While VIP Intros uses advanced AI-driven systems, data enrichment, and outbound strategies, results may vary based on factors outside our control.

VIP Intros does not guarantee:

Sales, revenue, or ROI

A specific number of booked meetings

Deal closings

Client responses or show rates

Performance of third-party platforms

VIP Intros is responsible for executing the Services, not the business outcomes.

7. Confidentiality

Both parties agree to keep confidential all proprietary information, strategies, client lists, or business data shared during the engagement.

VIP Intros may showcase anonymized results, outcomes, or testimonials for marketing purposes unless the Client requests otherwise in writing.

8. Intellectual Property

All proprietary systems, automations, workflows, scripts, templates, architecture, and AI models created by VIP Intros remain the exclusive property of VIP Intros unless explicitly transferred via a written agreement.

Client receives a license to use outputs generated for their campaigns during the active engagement.

9. Compliance & Legal Use

The Client is solely responsible for ensuring all outbound campaigns comply with applicable laws and regulations, including but not limited to:

CAN-SPAM
GDPR
CASL
TCPA

Local privacy, data, and communications laws

VIP Intros does not provide legal advice and is not liable for compliance failures related to the Client’s business or outreach activities.

10. Limitation of Liability

To the maximum extent permitted by law:

VIP Intros is not liable for indirect, incidental, punitive, or consequential damages.

VIP Intros’ total liability shall not exceed the total fees paid by the Client in the previous 60 days.

VIP Intros provides the Services “as is” without warranties of any kind.

11. Indemnification

The Client agrees to indemnify and hold harmless VIP Intros from any claims, damages, liabilities, legal fees, or losses arising from:

Client misuse of Services

Non-compliant outreach

Inaccurate Client data

Actions taken by AI or automation initiated by the Client

12. Third-Party Tools

Our Services integrate with third-party platforms (e.g., Apollo, Instantly, LinkedIn, Slack, n8n, AirTable). We are not responsible for:

Downtime
API changes
Data loss
Account bans
Platform restrictions

The Client is responsible for maintaining compliant accounts.

13. Modifications to Terms

VIP Intros may update these Terms at any time. Continued use of the Services after changes constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the jurisdiction in which VIP Intros operates, without regard to conflict of law principles.

15. Contact Information

For questions about these Terms, contact us at:
support@vipintros.com